Nicole Kopp: «We Humans Have a Limitless Capacity to Learn»

Now that we've had a few days off over the festive period, what does it take for employees to look forward to going back to work?

Nicole Kopp: There are various factors that motivate us at work. It is important that employees know what drives them. This can be the exciting, meaningful task that the job offers. The interaction with the team. Or the creative opportunities. A working environment that is characterized by appreciation and psychological security is key. If people have the confidence to express ideas and criticism, they are happy to go to the office.

And if none of this is the case?

Life is too short to be unhappy. That's why I actually see quitting a job as an option in such a case. But it's also OK if the job serves purely there to earn money. However, I think it's important that it does so only for a short time. It's more fulfilling when people do work that they really want to do.

The world of work is changing: what can I do if I am overwhelmed by these changes?

The most important thing is to talk about it and face up to your fears. I am convinced that we humans have a limitless capacity to learn. Today, every elderly person has a cell phone, which was not a given a few years ago. Change is part of life, but you don't have to go along with everything. Not everyone has to be active in the metaverse.

And what if my working environment is still hierarchical or, for example, the boss or older team members refuse to accept and implement the new reality?

There are two approaches for employees here: Firstly, point out the advantages of the new model. For example, that flexible opening hours lead to longer service hours and better customer service. Secondly, show how the company's existing difficulties can be improved. For example: hybrid working increases the radius of applications, is an important solution to the skills shortage.

Nevertheless, not every industry is suitable for the new working world models.

It's not about implementing everything 1:1, but about companies looking at the principles of "New Work" and asking themselves what can be applied in their industry. I know the example of a bakery that has moved the start of work from 2 am to 6 am. The employees work better that way. Fresh bread is available in the afternoon.

Because artificial intelligence (AI) is becoming increasingly important, employees should strengthen their soft skills, their personal and social skills. What exactly does that mean?

Internal structures are becoming more important than external ones. In particular, this means relationship skills, critical faculties and communication skills. It helps if I develop an awareness of what is needed in my working environment. Then I look at who is already doing this well, who could be my mentor, or where I can continue my education with courses, videos or blog articles. Of course, personalized coaching is great, but you can also learn a lot in a standard course. The good thing is that you can work on soft skills and progress is clearly visible. The most important thing, however, is good self-reflection: it helps me understand what I can improve.